Mere Surgery – ‘A New Normal’

We all hope that we are finally emerging from the pandemic that has influenced how we manage the services at Mere Surgery. Evolved from these changes are something called ‘a new normal’.

To access Mere Surgery services, most commonly, people still phone the reception desk. You might then be redirected the most appropriate member of staff, for example the administration team for referral enquiries, the nursing team for dressings and chronic disease management or perhaps the physiotherapist for sprains and injuries.

Enquiries can also be emailed into the surgery through the practice website or via the NHS app. These enquiries are routinely replied to via email, it does not replace a consultation but can be helpful for a simple question. Attached to emails, it is also possible to send in photos.

Meresurgery.co.uk also has various forms that can be electronically submitted ranging from blood pressure results, asthma questionnaires and travel enquiries.

The nurses and health care support workers have a combination of pre-bookable appointments, telephone appointments and some urgent appointment that can be accessed on the day. The doctors are not providing pre-bookable appointments partly because of previous difficulties with timings (running so behind time!) and to allow fairer access for everyone. Instead, telephone appointments can be made for a chosen doctor, either pre-booked via the website or requested on the day, following which a face-to-face appointment can be made by mutual agreement.

During the last year we have been promoting permissions to contact yourselves via messaging services on your mobile phone. This allows greater efficiencies for advertising health promotion ventures, such as vaccination clinics, or for the invitation to annual reviews.

Our Patient Participation Group (PPG) will be collating feedback about these new working practices and the different forms of communication. If you wish to join the PPG to become more involved with the practice development please use the contact form on our website meresurgery.co.uk

It is important to reiterate that we are open for all routine and urgent work, but here’s to a healthy and more ‘normal’ 2022.